Hands cutting undyed cream wool with heavy tailor's shears along chalk lines, paper patterns and a tape measure
Legal

Privacy notice

What we collect when you write to us.

This notice explains what personal information Maison Arcen collects when you visit this website or write to us. Last updated: 1 March 2026.

Who we are

Maison Arcen Lda, Porto, is responsible for your personal data. Write to privacy@maisonarcen.example about anything on this page.

What we collect

  • Enquiries and repair requests: your name, email, and whatever you write or photograph

  • Repairs: your postal address, for as long as it takes to send the garment back

  • Website use: anonymous, aggregated statistics with no advertising cookies and no tracking across other sites

What we do not do

We have no shop and no checkout, so we hold no payment details at all. We do not build a profile of what you own and we share nothing with our stockists.

Your rights

You can ask to see, correct, export or delete your personal data by writing to privacy@maisonarcen.example. You can also complain to your data protection authority.