This notice explains what personal information Keystone & Vale collects through this website and in the course of a sale or tenancy, and what happens to it. Last updated: 1 September 2026.
Who we are
Keystone & Vale Ltd, 4 Vale Mews, Bath BA2 4VX, is responsible for your personal data. Write to privacy@keystonevale.example about anything on this page.
What we collect
Enquiries and valuation requests: your name, email, phone number if you give it, the property's town or postcode, what you would like to do and what you write
Sales and tenancies: the identity and anti-money-laundering checks the law requires, references for tenants, and the correspondence that makes up the file
Website use: anonymous, aggregated statistics, with no advertising cookies and no tracking across other sites
How long we keep it
Enquiries that do not lead anywhere are deleted after twelve months. Sale and tenancy files are kept for six years after the transaction ends, and identity checks for five years, because the law requires it.
Who we share it with
Only the people a sale or tenancy needs: solicitors, lenders, referencing and deposit protection services, and the contractors who carry out repairs. We never sell your details or pass them to anyone for marketing.
Your rights
You can ask to see, correct, export or delete your personal data by writing to privacy@keystonevale.example. You can also complain to the Information Commissioner's Office.