This policy explains what personal information Paynex collects through this website and the Paynex app, and what happens to it. Last updated: 1 October 2026.
Who we are
Paynex, Rua do Ouro 88, 1100-063 Lisbon, Portugal, is responsible for your personal data. Write to support@paynex.example about anything on this page.
What we collect
Your account: your name, address, date of birth, email address and phone number
Proof of identity: the ID document and photo you upload in the app when you open an account
Your banking: your balances, payments, pots, investments and cards, so that we can run your account
Support: the messages you send us in the app, by email or through the form on this website — name, email, topic and message only
Website use: anonymous, aggregated statistics with no advertising cookies and no tracking across other sites
What we do not do
We do not sell your details, we do not share them for advertising, and we do not send marketing messages you have not asked for. The form on this website never asks for card numbers, passwords or ID documents.
Who we share it with
Our partner banks, which hold your deposits, the service that processes your card payments, and the service that checks your identity — each only for the part of your account they handle.
How long we keep it
Account and payment records are kept for as long as banking and tax law require after your account is closed, then deleted. Support messages are deleted 24 months after the conversation ends.
Your rights
You can ask to see, correct, export or delete your personal data by writing to support@paynex.example. You can also complain to the data protection authority.